Frequent questions

Here are the quick answers to some of the most frequently asked questions.

Do i need a credit card?

You can make your payment by credit, debit or cash card.

What documents are needed for the rental?

You only need to present your identification document: identity card or passport.

What is included in the rental costs?

At the time of rental, the vehicle is delivered with a helmet.

Can I change my reservation and do I have to pay a cancellation fee?

I was able to change or cancel your reservation without surcharges before 48 hours. Otherwise you will be charged a 15% cancellation fee.

Can I leave the city with the rental vehicle?

No. Our vehicles have a GPS device. If the vehicle leaves the urban perimeter, it will send a notification which forces us to contact you and collect the vehicle.

Can I rent the vehicle in one place and leave it in another station?

You can pick up and deliver the electric mopeds in our showroom or where our partner Tours Ecoway.

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